Terms of service
Terms of Use
Article 1 (Scope of these Terms)
These Terms stipulate the use of the services (hereinafter referred to as "the Service") provided by HERALBONY Online Store (hereinafter referred to as "the Site") operated by HERALBONY Co., Ltd. (hereinafter referred to as "the Company").
The Service Guide and other information posted by the Company on this Site shall constitute part of these Terms.
Article 2 (Customers and Members)
In these Terms, "customer" refers to a person who agrees to these Terms and browses, searches, or uses the Service, including the "member" in the next paragraph.
In these Terms, "member" refers to a person who agrees to these Terms and registers as a member in the manner specified by the Company.
Customers shall use the Service after agreeing to these Terms, and by using the Service, they shall be deemed to have validly agreed to these Terms.
Article 3 (Membership Registration)
Customers who wish to use the Service to purchase products shall voluntarily register as a member with HERALBONY. In addition, "member" refers to all members, regardless of whether they are free or paid members.
Customers who wish to register as members will be eligible to become members after agreeing to these terms and completing the registration procedures specified by our company. Membership registration procedures must be completed by the person who will become a member, and registration by proxy is not permitted.
Our company reserves the right to refuse to approve the registration if any of the following items apply.
(1) If it is found that the member has previously been subject to cancellation of membership due to a violation of the terms and conditions of the services provided by our company.
(2) If it is found that the details of the member registration application contain false information.
(3) If it is found that the member has previously delayed payment of fees, refused or been unable to receive products for a long period of time, refused to return or exchange products, or otherwise violated obligations in relation to the services provided by our company without a valid reason.
(4) If it is found that the member has previously engaged in any of the prohibited activities specified in these terms and conditions.
(5) If our company reasonably determines that approving the registration would be inappropriate for the provision and management of this service.
If there are any changes to the registered details, the member must promptly make the changes to the registration using the method specified by our company. The Company shall not be liable for any damages incurred by a member due to failure to make timely changes to his/her registration.
Article 4 (Management of Member ID and Password)
The member is responsible for carefully managing and storing his/her member ID and password, and may not transfer or lend them to any third party. In addition, any expression of intent made to the Company using the member ID and password shall be deemed to be a valid expression of intent by the member corresponding to that member ID and password.
Members shall be responsible for dealing with any damages resulting from insufficient management of the member ID or password, errors in use, or unauthorized use by a third party.
Article 5 (Suspension of Use, Cancellation of Member Registration)
If the Company determines that a member falls under any of the following items, the Company may suspend use of the Service or cancel the member registration without the member's consent.
(1) If you violate laws and regulations or the provisions of these Terms and Conditions
(2) If it is found that you have engaged in fraudulent acts or defaulted on debts in the past when using this service
(3) If it is found that the registered information contains false information
(4) If it is found that you are otherwise inappropriate as a member
Article 6 (Withdrawal)
If a member wishes to withdraw from the service, please request withdrawal from the contact form.
Article 7 (Purchase of Products)
If you wish to purchase a product, you must enter the required information, confirm the details, and click the button to place the order. The order will be confirmed when the product is shipped by our company. If the product cannot be shipped due to being sold out, discontinued, or no longer available, we will notify the member by phone or email.
Notwithstanding the provisions of the preceding paragraph, if there is fraudulent or inappropriate behavior in relation to the use of this service, our company may cancel or terminate the sales contract with the customer or take other necessary measures.
Products in this service are only delivered within Japan.
If a minor purchases a product, they must obtain the consent of their legal guardian or other legal representative before making the purchase.
Article 8 (Payment)
The sales price will be displayed for each product. Sales prices are displayed including tax.
The basic shipping fee is 700 yen (tax included) nationwide per order. Shipping fees may change at any time, and if there is a shipping fee displayed for each product, the displayed fee will take precedence. For details, please check each product page.
Payment methods are credit card, carrier payment, Paidy, PayPal, Amazon Pay, and Pay Pay.
The time of payment will vary depending on the closing date and contract details of your credit card. Please contact your card company.
Article 9 (Returns and Exchanges)
Returns and refunds will not be accepted unless the product is defective or a product different from the purchased product is received and does not fall under any of the following conditions. If a return or refund is possible, the cost of return will be borne by our company. Please contact us by email within 7 days of receiving the product.
If the product has been used or there is evidence of such use
Products that have been soiled or damaged by the customer
Product tags, product boxes, instruction manuals, and other accessories have been soiled, damaged, lost, or discarded
Products that have been repaired, cleaned, washed, etc. after delivery
Others - Products for which there is a statement on the product page that the product cannot be returned
Article 10 (Customer Responsibility)
Customers shall bear all responsibility for any actions taken while using this service and the results of such actions.
Article 11 (Prohibited Actions)
Customers shall not engage in any of the actions specified in the following items. In the unlikely event that such actions cause damage to our company or a third party, the customer shall be liable to compensate for such damage.
(1) Using your member ID or password illegally
(2) Transferring or lending your member ID or password to a third party
(3) Registering a member with information that is contrary to the facts
(4) Accessing this site to falsify information or send harmful computer programs to this site, thereby interfering with the operation of this service, or engaging in other activities that may disrupt this service
(5) Infringing on the trademark, copyright, privacy, or other rights of other customers, third parties, or our company, or engaging in activities that may cause inconvenience, disadvantage, or damage to other customers, third parties, or our company
(6) Using this service for commercial purposes (excluding those approved in advance by our company)
(7) Engaging in activities that violate public order and morals or laws and regulations
(8) Engaging in other activities that violate these terms and conditions, or that damage our company's credibility, or that our company reasonably deems inappropriate
Article 12 (Company Disclaimers, etc.)
This service is provided by our company on an "as is" and "to the extent available" basis, and we make no express or implied guarantee that this service will suit your specific purpose, or that it will have the expected functions, commercial value, usefulness, accuracy, etc.
Except in cases attributable to our company, our company shall not be liable for any damages incurred by you due to this service.
Our company reserves the right to change this service without notice at its discretion, and shall not be liable for any damages incurred by you as a result of this to the extent permitted by law.
Our company shall handle damages caused by defects in products sold through this service in accordance with Article 9, Paragraph 2 of these Terms and Conditions, and shall not bear any other liability to the extent permitted by law.
If the delivery address is unknown, our company shall be exempt from liability by delivering the product to the delivery address specified at the time of application or by contacting the registered contact information.
Even if the Company is liable to the Customer for any reason in relation to the use of the Service, the Company shall compensate the Customer for any ordinary damages directly and actually suffered, up to the amount of the consideration actually paid by the Customer to the Company in the last six months prior to the occurrence of the damages (however, this does not apply in cases where the Company is guilty of intentional or gross negligence), and shall not be liable for incidental, indirect, or consequential damages or lost profits.
Article 13 (Interruption or Suspension of the Service)
The Company may suspend or suspend all or part of the Service without prior notice to the Customer in any of the following cases. Even if the Customer suffers damage as a result of this, the Company shall not be liable to the extent permitted by law.
(1) In the case of system maintenance for this site
(2) When it becomes difficult to operate the system for this site
(3) When it becomes difficult to provide this service due to natural disasters such as fire, earthquake, power outage, or other unavoidable force majeure
(4) When the Company determines that it is difficult to continue providing this service due to other unavoidable reasons
Article 14 (Handling of Personal Information)
The Company shall handle the customer's personal information in accordance with the provisions of the privacy policy on this site, and the customer agrees that the Company shall handle the customer's personal information in accordance with said privacy policy.
Article 15 (Intellectual Property Rights)
The intellectual property rights of the content provided through this service shall belong exclusively to the Company or the copyright holder of the content. Customers may not use or reproduce these copyrighted works without the Company's permission.
Regardless of the purpose, if any act prohibited by domestic and foreign copyright laws and other laws, such as unauthorized reproduction, unauthorized reprinting, or other unauthorized secondary use of the Company's content, is discovered, the Company shall immediately take legal action.
If any dispute arises between the Member and a third party due to a violation of the provisions of this article, the Member shall resolve the dispute at his/her own responsibility and expense and shall not cause any damage, loss, or disadvantage to the Company.
Article 16 (Transfer of contractual status, etc.)
The Customer may not assign, transfer, pledge, or otherwise dispose of the contractual status, rights, or obligations related to the use of this service to a third party without the prior written consent of the Company.
The Company may transfer, etc. the business related to this service and may transfer, etc. the contractual status, rights, and obligations related to this service to the transferee, etc. of the business, and the Customer shall agree to such transfer, etc. in advance.
Article 17 (Changes and revisions to the terms and conditions)
The Company may change or revise these terms and conditions when it deems necessary.
The changes or revisions to the terms and conditions shall take effect when the Company posts the changes or revisions to the terms and conditions on this website, and the Customer shall be deemed to have approved the changes or revisions to these terms and conditions.
Article 18 (Good Faith Negotiations)
If a problem arises in relation to the use of this service that cannot be resolved under these terms and conditions, the Company and the customer shall negotiate in good faith to resolve the problem.
Article 19 (Governing Law)
The governing law for these terms and conditions shall be the laws of Japan.
Article 20 (Agreement Jurisdiction)
If a lawsuit becomes necessary between the customer and the Company,
Article 1 (Scope of these Terms)
These Terms stipulate the use of the services (hereinafter referred to as "the Service") provided by HERALBONY Online Store (hereinafter referred to as "the Site") operated by HERALBONY Co., Ltd. (hereinafter referred to as "the Company").
The Service Guide and other information posted by the Company on this Site shall constitute part of these Terms.
Article 2 (Customers and Members)
In these Terms, "customer" refers to a person who agrees to these Terms and browses, searches, or uses the Service, including the "member" in the next paragraph.
In these Terms, "member" refers to a person who agrees to these Terms and registers as a member in the manner specified by the Company.
Customers shall use the Service after agreeing to these Terms, and by using the Service, they shall be deemed to have validly agreed to these Terms.
Article 3 (Membership Registration)
Customers who wish to use the Service to purchase products shall voluntarily register as a member with HERALBONY. In addition, "member" refers to all members, regardless of whether they are free or paid members.
Customers who wish to register as members will be eligible to become members after agreeing to these terms and completing the registration procedures specified by our company. Membership registration procedures must be completed by the person who will become a member, and registration by proxy is not permitted.
Our company reserves the right to refuse to approve the registration if any of the following items apply.
(1) If it is found that the member has previously been subject to cancellation of membership due to a violation of the terms and conditions of the services provided by our company.
(2) If it is found that the details of the member registration application contain false information.
(3) If it is found that the member has previously delayed payment of fees, refused or been unable to receive products for a long period of time, refused to return or exchange products, or otherwise violated obligations in relation to the services provided by our company without a valid reason.
(4) If it is found that the member has previously engaged in any of the prohibited activities specified in these terms and conditions.
(5) If our company reasonably determines that approving the registration would be inappropriate for the provision and management of this service.
If there are any changes to the registered details, the member must promptly make the changes to the registration using the method specified by our company. The Company shall not be liable for any damages incurred by a member due to failure to make timely changes to his/her registration.
Article 4 (Management of Member ID and Password)
The member is responsible for carefully managing and storing his/her member ID and password, and may not transfer or lend them to any third party. In addition, any expression of intent made to the Company using the member ID and password shall be deemed to be a valid expression of intent by the member corresponding to that member ID and password.
Members shall be responsible for dealing with any damages resulting from insufficient management of the member ID or password, errors in use, or unauthorized use by a third party.
Article 5 (Suspension of Use, Cancellation of Member Registration)
If the Company determines that a member falls under any of the following items, the Company may suspend use of the Service or cancel the member registration without the member's consent.
(1) If you violate laws and regulations or the provisions of these Terms and Conditions
(2) If it is found that you have engaged in fraudulent acts or defaulted on debts in the past when using this service
(3) If it is found that the registered information contains false information
(4) If it is found that you are otherwise inappropriate as a member
Article 6 (Withdrawal)
If a member wishes to withdraw from the service, please request withdrawal from the contact form.
Article 7 (Purchase of Products)
If you wish to purchase a product, you must enter the required information, confirm the details, and click the button to place the order. The order will be confirmed when the product is shipped by our company. If the product cannot be shipped due to being sold out, discontinued, or no longer available, we will notify the member by phone or email.
Notwithstanding the provisions of the preceding paragraph, if there is fraudulent or inappropriate behavior in relation to the use of this service, our company may cancel or terminate the sales contract with the customer or take other necessary measures.
Products in this service are only delivered within Japan.
If a minor purchases a product, they must obtain the consent of their legal guardian or other legal representative before making the purchase.
Article 8 (Payment)
The sales price will be displayed for each product. Sales prices are displayed including tax.
The basic shipping fee is 700 yen (tax included) nationwide per order. Shipping fees may change at any time, and if there is a shipping fee displayed for each product, the displayed fee will take precedence. For details, please check each product page.
Payment methods are credit card, carrier payment, Paidy, PayPal, Amazon Pay, and Pay Pay.
The time of payment will vary depending on the closing date and contract details of your credit card. Please contact your card company.
Article 9 (Returns and Exchanges)
Returns and refunds will not be accepted unless the product is defective or a product different from the purchased product is received and does not fall under any of the following conditions. If a return or refund is possible, the cost of return will be borne by our company. Please contact us by email within 7 days of receiving the product.
If the product has been used or there is evidence of such use
Products that have been soiled or damaged by the customer
Product tags, product boxes, instruction manuals, and other accessories have been soiled, damaged, lost, or discarded
Products that have been repaired, cleaned, washed, etc. after delivery
Others - Products for which there is a statement on the product page that the product cannot be returned
Article 10 (Customer Responsibility)
Customers shall bear all responsibility for any actions taken while using this service and the results of such actions.
Article 11 (Prohibited Actions)
Customers shall not engage in any of the actions specified in the following items. In the unlikely event that such actions cause damage to our company or a third party, the customer shall be liable to compensate for such damage.
(1) Using your member ID or password illegally
(2) Transferring or lending your member ID or password to a third party
(3) Registering a member with information that is contrary to the facts
(4) Accessing this site to falsify information or send harmful computer programs to this site, thereby interfering with the operation of this service, or engaging in other activities that may disrupt this service
(5) Infringing on the trademark, copyright, privacy, or other rights of other customers, third parties, or our company, or engaging in activities that may cause inconvenience, disadvantage, or damage to other customers, third parties, or our company
(6) Using this service for commercial purposes (excluding those approved in advance by our company)
(7) Engaging in activities that violate public order and morals or laws and regulations
(8) Engaging in other activities that violate these terms and conditions, or that damage our company's credibility, or that our company reasonably deems inappropriate
Article 12 (Company Disclaimers, etc.)
This service is provided by our company on an "as is" and "to the extent available" basis, and we make no express or implied guarantee that this service will suit your specific purpose, or that it will have the expected functions, commercial value, usefulness, accuracy, etc.
Except in cases attributable to our company, our company shall not be liable for any damages incurred by you due to this service.
Our company reserves the right to change this service without notice at its discretion, and shall not be liable for any damages incurred by you as a result of this to the extent permitted by law.
Our company shall handle damages caused by defects in products sold through this service in accordance with Article 9, Paragraph 2 of these Terms and Conditions, and shall not bear any other liability to the extent permitted by law.
If the delivery address is unknown, our company shall be exempt from liability by delivering the product to the delivery address specified at the time of application or by contacting the registered contact information.
Even if the Company is liable to the Customer for any reason in relation to the use of the Service, the Company shall compensate the Customer for any ordinary damages directly and actually suffered, up to the amount of the consideration actually paid by the Customer to the Company in the last six months prior to the occurrence of the damages (however, this does not apply in cases where the Company is guilty of intentional or gross negligence), and shall not be liable for incidental, indirect, or consequential damages or lost profits.
Article 13 (Interruption or Suspension of the Service)
The Company may suspend or suspend all or part of the Service without prior notice to the Customer in any of the following cases. Even if the Customer suffers damage as a result of this, the Company shall not be liable to the extent permitted by law.
(1) In the case of system maintenance for this site
(2) When it becomes difficult to operate the system for this site
(3) When it becomes difficult to provide this service due to natural disasters such as fire, earthquake, power outage, or other unavoidable force majeure
(4) When the Company determines that it is difficult to continue providing this service due to other unavoidable reasons
Article 14 (Handling of Personal Information)
The Company shall handle the customer's personal information in accordance with the provisions of the privacy policy on this site, and the customer agrees that the Company shall handle the customer's personal information in accordance with said privacy policy.
Article 15 (Intellectual Property Rights)
The intellectual property rights of the content provided through this service shall belong exclusively to the Company or the copyright holder of the content. Customers may not use or reproduce these copyrighted works without the Company's permission.
Regardless of the purpose, if any act prohibited by domestic and foreign copyright laws and other laws, such as unauthorized reproduction, unauthorized reprinting, or other unauthorized secondary use of the Company's content, is discovered, the Company shall immediately take legal action.
If any dispute arises between the Member and a third party due to a violation of the provisions of this article, the Member shall resolve the dispute at his/her own responsibility and expense and shall not cause any damage, loss, or disadvantage to the Company.
Article 16 (Transfer of contractual status, etc.)
The Customer may not assign, transfer, pledge, or otherwise dispose of the contractual status, rights, or obligations related to the use of this service to a third party without the prior written consent of the Company.
The Company may transfer, etc. the business related to this service and may transfer, etc. the contractual status, rights, and obligations related to this service to the transferee, etc. of the business, and the Customer shall agree to such transfer, etc. in advance.
Article 17 (Changes and revisions to the terms and conditions)
The Company may change or revise these terms and conditions when it deems necessary.
The changes or revisions to the terms and conditions shall take effect when the Company posts the changes or revisions to the terms and conditions on this website, and the Customer shall be deemed to have approved the changes or revisions to these terms and conditions.
Article 18 (Good Faith Negotiations)
If a problem arises in relation to the use of this service that cannot be resolved under these terms and conditions, the Company and the customer shall negotiate in good faith to resolve the problem.
Article 19 (Governing Law)
The governing law for these terms and conditions shall be the laws of Japan.
Article 20 (Agreement Jurisdiction)
If a lawsuit becomes necessary between the customer and the Company,