Seller
HERALBONY Co., Ltd.

Representative Director
Takaya Matsuda

Address
HERALBONY
4F @HOMEDELUX Building 2-38
Kaiunbashi-dōri, Morioka-shi, Iwate 020-0026, Japan

Contact Information:
Email: contact_ec@heralbony.com
Tel: +81-19-656-7394
Inquiries may also be submitted via ChannelTalk (bottom-left corner of our website).
Business hours: 10:00–19:00 (weekdays)
For questions about returns, please see “Return Contact Information” below.

Upon customer request, we will promptly supply a written or electronic statement of all legally required advertising disclosures.

Sale Price:
All prices displayed on the site are final and include consumption tax.

Additional Fees:
Shipping charges may apply. Please refer to each product’s detail page for shipping rates.

Payment Methods and Timing
• Credit card
• Carrier billing
• Amazon Pay
• PayPal
• Paidy
• Convenience-store payment

Delivery Time & Method
Orders are dispatched within 3–7 business days after payment confirmation.

Returns
We accept returns only if the item is defective or if you received an incorrect product, and provided all of the following are observed:
• You notify us by email within 7 days of receipt.
• The item remains in its original condition, with tags, packaging and any accessories intact.

In all such cases, we will cover return shipping costs.

 Returns will not be accepted if:
• The item shows signs of use or has been used.
• The item has been soiled, damaged or altered by the customer.
• Tags, packaging, manuals or other accessories are missing, damaged or discarded.
• The item has been repaired, cleaned or washed after delivery.
• The product page expressly states that returns are not accepted.

[Return Contact Information]
HERALBONY Co., Ltd.
Email: contact_ec@heralbony.com
Please note that returns cannot be processed by phone.