Please select an item and click the "Add to Cart" button.
*Quantity can be added or changed in the cart.

You can change the quantity of each item here.
If your order is a gift, please check "Use as gift." We will not include a delivery note.

You can also purchase gift bags and carrier bags; please enter the necessary information as indicated.

If you are using e-gifts, please select "Send e-gift to someone whose address you don't know" as the delivery method, and fill in the necessary information such as the message you want to send and your wrapping preferences.

◆What is an e-gift?
An e-gift is a service that allows you to easily send gifts via LINE, email, etc., to someone whose address you don't know. When the recipient enters their address via the link they received, the gift will be shipped to that address.

Please check your order details. If everything is correct, click "Proceed to Payment" to go to the next step.

Especially when purchasing masks, phone cases, or apparel, please carefully check that you have selected the correct size.

By selecting "Register as a Member and Proceed to Payment", you can enjoy more convenient shopping, such as being able to view your purchase history and saving time on entering your information for future purchases.

Please register your contact and shipping addresses. Once you have completed the required fields, click "Proceed to Shipping Method Selection" to move to the next step.
*For e-gifts, please enter the purchaser's information.

Please confirm the shipping costs and proceed to "Proceed to Payment."
Shipping is normally a flat rate of 700 yen (tax included) nationwide, regardless of the number of items ordered.
*Orders over 15,000 yen qualify for free shipping (some conditions apply).
*Smaller items are 385 yen (tax included). For details, please refer to "3. About Shipping Costs."
*Some items, such as those shipped by a different carrier, may have different shipping fees. For details, please refer to each product page.

Please select your payment method.

You can pay by credit card, convenience store payment, Paidy deferred payment, PayPay, EPOS Easy Payment, PayPal, or Google Pay.

If the shipping address and the purchaser are different, please enter the billing address.

After entering your information, please review it and click "Pay now" to complete your payment.

All order procedures have been completed.

You can issue a receipt from the order completion screen. (If you are a registered member, you can also issue it at any time from My Page. You can also specify the recipient name.)

*Cancellations are only possible within 10 minutes of placing the order. Please proceed from the order completion screen.

Immediately after completing your order, you will receive an order confirmation email. Please check it.

You can check the delivery status using the "tracking number" in the email we send you upon completion of delivery.

If you do not receive your order confirmation email within one hour, please contact our customer service.

・Credit Card Payment (VISA / MasterCard / JCB / AMERICAN EXPRESS)
・EPOS Simple Payment
・Convenience Store Payment
・Paidy Post-Payment
・PayPay
・PayPal
・Google Pay

are accepted.

Please complete your payment within three days of your order. If payment is not made by the deadline, your order will be automatically canceled. A payment processing fee of 190 yen will also be charged.

【How to Use】
When you select "Convenience Store Payment" in your cart, you will be taken to the following screen. Select your convenience store, and your payment information will be displayed.

Payment information will also be sent to you via email after your order is complete. Please make your payment by the due date according to the instructions.

*Your order will be confirmed once payment is made at the convenience store.
*Please note that your order will be automatically cancelled if payment is not made by the due date.

This service allows you to consolidate your monthly charges and pay them at a convenience store or via bank transfer by the 10th of the following month.

For more details, please visit the Paidy Post-Payment Official Website.

※ If you have any questions, please contact Paidy's customer support.

You can issue a receipt from the payment completion screen.
If you are a registered member, you can issue it anytime from your order history in My Page.
* You can also specify the addressee.

For more details, please see here.

For more details, please see here.

You can check the delivery status using the tracking number provided in the email you receive once your order has shipped.
*Please note that depending on the type of product, weather conditions, etc., preparation and shipping may take longer than usual. Especially when ordering pre-order items, please be sure to check the shipping date for each product.

We will ship in-stock items first. Please refer to each product's detail page for the scheduled delivery time of pre-order items.

① If you are accessing and placing an order from within Japan and shipping to an overseas address:

・A flat shipping fee of 3,000 JPY will be charged, regardless of the purchase amount.
・Due to international shipping, it may take 2-3 weeks for delivery after your order. Thank you for your understanding.
・Customs duties and other charges may be incurred in the destination country. In such cases, the recipient will be responsible for these charges.

② If you are accessing and placing an order from overseas and shipping to an overseas address:

If you access the site from overseas, "WorldShopping Cart" will automatically be displayed.
After adding items to your cart, all purchase processing will be done within "WorldShopping Cart."

For more details, please check here.

Register as a member of our online store and receive a coupon that can be used at our online store.
By registering as a member, you can enjoy more convenient shopping, such as "checking your past order history" and "saving the trouble of entering information for your next purchase." There are no admission or annual fees.

Tap the icon below to proceed to the registration/login screen.

You can use the online store as a guest without registering as a member, but please note that you will not be able to check your past order history.

【How to register/update your membership information】

■For first-time registrants

From the login screen, click the "Register as a new member" button to proceed with information registration.

■For Existing Members

After logging in from the login screen, click the "Update Member Information" button on My Page to proceed with information registration.

*Purchases on the online store can also be made as a guest (without member registration). Even if you have shopped on the online store before, you may not have registered as a member. If you cannot log in, please try registering as a new member.

Register as a member (including newsletter registration) and receive a 1,000 yen OFF coupon that can be used at our online store.

*This coupon can be used for purchases of 10,000 yen (tax included) or more.
*Coupons cannot be combined.
*Coupon conditions are subject to change without prior notice. Thank you for your understanding.

Please note that coupons cannot be applied retroactively after an order has been placed (with the exception of applying them after an order cancellation). Thank you for your understanding.

HERALBONY original gift bags and shopping bags are available. Please use them when giving gifts to your loved ones.

If you would like to use them, please follow these steps:
① On the cart screen, check "Use as a gift."

② If you wish to use a gift bag, please check the box and select the wrapping method and the items to be wrapped.

③ If you would like to use a shopping bag, please check the box, select the desired quantity, and click the "Add Shopping Bag" button.

④On the order screen, confirm that your desired items (gift bag, shopping bag) are displayed, then click "Proceed to Payment."

※商品によっては、ギフトラッピングをお選びいただけない場合がございます。その場合はカート画面に「ギフト包装不可」と表示されます。値札をお取りし、納品書の同梱を控えた上で、通常配送と同様の梱包でお届けいたします。

This service allows you to easily send gifts via LINE or email to recipients whose addresses you don't know.
When the recipient enters their address through the provided link, the gift will be shipped to that address.

Useful for these situations:

・You don't know the recipient's address.
No problem, even if you want to send a gift but don't know the recipient's address. Simply send the URL issued after purchase to the recipient via LINE, social media, or email.
You can send a gift without needing to ask for their address.

・You want to send a gift immediately.
No problem, even if you suddenly realize it's your friend's birthday today, or you want to send a gift for tomorrow's anniversary but shipping won't arrive in time.
Since you just send a URL with a message, you can send a gift with a message card immediately.

Please note that if you use e-gifts, you cannot select "Convenience Store Payment" as a payment method.

1. Select items and add them to your cart.

2. On the cart screen, select "Send as e-gift" for the delivery method and enter your message.
Select your preferred message card and enter your message and sender name. You can use a nickname for the sender name.

3. Purchase using the normal method
Upon completion of your purchase, a URL for the e-gift will be issued.
* A dedicated URL will also be sent via email. Please set your domain to receive emails from the "@anygift.jp domain."

4. Gift complete once you send the URL!
Share the gift URL via various social media platforms like LINE or email. Once the recipient registers their delivery address, the gift item will be sent to them.
* The e-gift will expire at 23:59 on the 5th day after the purchase date. If the validity period expires, the product will be delivered to the address of the purchaser.

1. Click on the URL you received.

2. A message card will appear; click "View e-Gift."

3. Once the product information is displayed, click "Receive e-gift."

4. Enter your recipient information, and the gift will be delivered!

・Is there an expiration date?
The expiration date is 23:59 on the 5th day after the purchase date. By then, please not only send the URL to the recipient but also ask them to enter their delivery information using that URL.
If the expiration date passes, the item will not be canceled and will be delivered to the "sender's" address. Please note that you cannot specify a preferred delivery date and time.

・What happens if the recipient does not enter their address?
The purchased item will not be canceled and will be delivered to the "sender's" address.
Please note that you cannot specify a preferred delivery date and time.

・When will the item be shipped?
Shipment will be made within 3 business days (5 business days if gift wrapping is included) from the next business day after the recipient of the URL enters their delivery address.

・Can I check if the recipient has entered their address?
Once the recipient has completed entering their address, an email will be sent to the sender.

・Can I change the message or name if I made a mistake?
Please note that changes cannot be made.

・Can I send multiple items as an e-gift?
You can send multiple items as an e-gift by adding them to your cart and selecting "Send as e-gift" on the cart screen. The items will be delivered together (to one gift recipient).
You cannot purchase "regular purchase items" and "e-gift purchase items" at the same time.

・Can I send e-gifts to multiple shipping addresses?
Only one delivery address can be specified. Multiple delivery addresses cannot be specified.
We apologize for the inconvenience, but please place a separate order for each delivery address.

・What should I do if I accidentally deleted the e-gift URL email?
Please note that it cannot be re-sent.

Be the first to receive updates on new products and events.
If you wish to subscribe, please register using the "Newsletter" registration form at the bottom of each page.

※Register as a member to receive a ¥1,000 coupon for use in our online store. Please register for this as well.

To unsubscribe from our newsletter, please use the "Click here to unsubscribe" link located at the bottom of the email you received.

To change your email address, please go to your My Page and click the "Change Membership Information" button.

※If you are not a registered member of the online store, please click the "QA" button at the bottom left of the screen and inquire via chat.

◆Please note that we cannot accept returns or exchanges unless the product is defective or you have received the wrong item.
In the case of defective products, we will bear the costs of returns and exchanges. Please apply through the contact point below within 10 days of the product's shipping date.

Click here to apply for returns and exchanges

◆Returns are accepted only for apparel products (*).
If the return is due to customer reasons, the customer will be responsible for shipping costs. If you wish to return an item, please apply through the contact point below within 10 days of the product's shipping date.

*Applicable products:
Shirts/Blouses / T-shirts/Cut-and-sew / Coats / Dresses / Skirts/Pants / Pullovers/Hoodies
(Made-to-order products are not eligible)

Click here to apply for returns and exchanges


◆Please note that returns cannot be accepted in the following cases:

・If the product has been used once, or shows signs of use
・If product tags, product boxes, instruction manuals, or other accessories have been soiled, damaged, lost, or discarded
・Products soiled or damaged by the customer (e.g., dirt, tears, scratches, pet hair adhesion)
・Products with scents from perfume, tobacco, cosmetics, etc.
・Products that have been repaired, cleaned, or washed after delivery
・If the product (including box and accessories) is not in the same condition when returned to us as it was upon delivery
・Sale items, outlet items
・Underwear, swimwear, or accessories such as earrings
・Other | Products for which the respective product page states that returns cannot be accepted

It is possible to accept requests between the time of purchase and the start of shipping preparations at the warehouse (maximum 1 hour).
Please submit your request here.

If you pay by convenience store, the order will be automatically canceled if payment is not made within 72 hours of the order. Therefore, you do not need to cancel the order yourself.

If you pay by credit card, there will be a card company review after our processing, which may take 1-2 days. We will send you an email once the refund is complete.

If you are to receive a refund due to a cancellation or other reason, the timing of the refund will vary depending on your chosen payment method.

For payment methods via credit card:

After we apply for a refund with the credit card company, the credit card company will process the refund to you.

Refunds from the credit card company to you will be processed in conjunction with your credit card's billing date, so please check your statement when the payment is debited.

Depending on the timing of the refund processing, you may be charged once on the debit date immediately after purchase, and then refunded on the debit date of the following month, so it may take up to two months. If you have not received your refund after this period, please contact your credit card company.

We also accept bulk orders for wedding favors, school memorabilia, company event gifts, and more.
We can also create original goods for corporate clients.
If you are interested, please feel free to contact us using the "QA" button on the bottom left of the screen.

We handle personal information appropriately so that customers can shop with peace of mind.
For more details, please refer to our Privacy Policy.

Click here for our Privacy Policy

You can make inquiries via chat by clicking the "QA" button in the lower left corner of the screen.
Our support bot is available 24/7 to help you with any questions you may have.

If the support bot cannot resolve your issue, you can chat with a staff member. Staff will respond during business hours.

[Online Store Customer Service]
Business Hours: Weekdays 11:00 AM - 6:00 PM (JST)
*Inquiries are only accepted through this bot. Please note that we do not offer phone support.