Please note that we cannot accept returns unless the product is defective or the wrong product has been delivered.

We will only accept returns of apparel items due to customer convenience if they meet the following conditions.

*Applicable products:
Shirts/blouses/coats/dresses/pullovers/hoodies/T-shirts/skirts/loungewear

If the product is defective, we will cover the cost of returning it.
Please contact us by email within 7 days of receiving the product.

We cannot accept returns in the following cases.

If the product has been used once or there is evidence of it being used
Products that have been soiled or damaged by the customer
Product tags, product boxes, manuals, and other accessories have been soiled, damaged, lost, or discarded
Products that have been repaired, cleaned, washed, etc. after delivery
Others - Items that are stated on the product page to not be eligible for returns

[Contact information for returns]
Heralbony Co., Ltd.
contact_ec@heralbony.com
Inquiries accepted from 10:00 to 19:00 (weekdays - Tokyo, Japan time)