Please note that we cannot accept returns unless the item is defective or the wrong item arrives.
If it is a defective product, we will bear the cost of returning it.
Please contact us by email within 7 days after the item arrives.
We cannot accept returns in the following cases.
- Once used, or if there is evidence of it
- Products that have been soiled or damaged by the customer
- When accessories such as product tags, product boxes, and manuals are soiled, damaged, lost, or destroyed
- Products that have been repaired, cleaned, washed, etc. after delivery
- Other items on each product listing page stating that we cannot accept returns
[Contact information for returns]
Heral Bonnie Co., Ltd.
firstname.lastname@example.org Inquiry reception hours 10:00-19:00 (weekdays)