Refund policy

Please note that we cannot accept returns unless the item is defective or the wrong item arrives.

If it is a defective product, we will bear the cost of returning it.
Please contact us by email within 7 days after the item arrives.

We cannot accept returns in the following cases.

  • Once used, or if there is evidence of it
  • Products that have been soiled or damaged by the customer
  • When accessories such as product tags, product boxes, and manuals are soiled, damaged, lost, or destroyed
  • Products that have been repaired, cleaned, washed, etc. after delivery
  • Other items on each product listing page stating that we cannot accept returns

[Contact information for returns]
Heral Bonnie Co., Ltd.
official@heralbony.com Inquiry reception hours 10:00-19:00 (weekdays)